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Freedom Furniture customers complain after waiting MONTHS for orders

Frustrated shoppers have unleashed on furniture giant Freedom after waiting months for their orders to be delivered

The company’s social media pages have been flooded with complaints this week, with customers venting about wait times of up to six months after spending thousands on furniture.

Victoria Sarah May, from Brisbane, claimed she was still waiting for an order she had made in January. 

Frustrated shoppers have unleashed on furniture giant Freedom after waiting months for their orders to be delivered

Victoria Sarah May, from Brisbane, claimed she was still waiting for an order she had made in January

‘I am one very unhappy customer and am being completely ignored!! I’ve spent over $4,000 and still have not received my order that was placed in January!’ she wrote on Instagram.

Amanada Naffah, from Brisbane, bought a couch and dining chairs from the outlet, expecting it to take up to three weeks to arrive at her home – ten weeks later and she is still waiting.  

‘I have checked my account couple of times and no update provided yet. Is there anyone I can contact to track my order and get an update?’

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Another customer claimed their order had been ‘dumped’ on their doorstep. 

‘I understand things are different at the moment but I cannot get a sofa bed upstairs in a two storey house. Thanks so much – what am I supposed to do with it now? You may as well come and get it back it’s useless to me.’

Other customers also complained about having difficulty speaking to a representative from the company.

Other customers also complained about having difficulty speaking to a representative from the company

‘Hi we made an order a month ago and have not heard anything. Can’t call anyone as all your phones are going to answer machine. I’m not sure you can continue selling to people if you can’t actually fulfill the sale or provide any online support,’ one person wrote.

The complaints come just months after customers experienced similar issues with long wait times.

In January, Freedom blamed the issues to a new ‘Order Management software akuntansi terbaik‘ system.

‘Despite our best endeavours for a smooth transition from our legacy systems, Freedom is experiencing some short-term issues which have impacted the fulfilment of some customer orders,’ Freedom said in a statement to Business Insider.

‘This includes some home deliveries, availability of some stock in certain areas and speed of delivery of new stock. Freedom unreservedly apologises to any customers who may have been impacted by these issues.’

Daily Mail Australia has contacted Freedom for comment. 

Amanada Naffah, from Brisbane, bought a couch and dining chairs from the outlet, expecting it to take up to three weeks to arrive at her home – ten weeks later and she is still waiting

Read more:

Dozens of Freedom customers complain of months of delays, missing orders and terrible customer service – with the furniture giant blaming a new ordering system | Business Insider

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